Refund & Cancellation Policy

Last Updated: February 9, 2026

1. Payment Section of Groshree

2. Therapy Sessions

3. Payments

• All applicable payments must be made prior to availing Groshree services
• Session bookings will not be confirmed until payment is successfully received

4. Cancellation, Reschedule and Refund

Groshree ensures a transparent and flexible cancellation and refund policy to maintain user satisfaction.

5. User Flexibility

• Reschedule the session
• Cancel the session
• Claim a refund on the cancelled session (where applicable)

6. Session Reschedule

Any request for rescheduling must be made at least 24 hours before the scheduled session and is subject to counselor availability.

7. Session Cancellation & Refund

• Cancellation by the User: If a session is cancelled by the user, no refund will be provided.
• Cancellation by Groshree Expert: If a session is cancelled by the Groshree expert, the user will receive an email notification regarding the cancellation.
• Session Delayed / Technical Issues: If a session cannot be completed due to unforeseen technical issues from Groshree’s end, the user may write to info@groshree.com. Refunds are handled on a case-by-case basis and processed within 15 business days.

Users facing difficulties with cancellation or refund-related queries may contact us at info@groshree.com.